Job Location: 100% remote from Romania

Recruitment process:

• HR discussion
• Technical Interview

Role description:

The Implementation Specialist extracts applicable data from client documentation for configuration into our systems to enable accurate payments to intended recipients. The Implementation Specialist drives system configuration and supports a successful project delivery to best meet the needs of the client, sites, and patients.

• Review and interpret global client documentation of payable activities (contracts, budgets, amendments); 
• Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience; 
• Apply best practices to extract and configure client data into payable activities from source document(s); 
• Collaborate and communicate with business partners to verify interpretation of payable activities; 
• Adhere to auditing and monitoring checklists and procedures; Adhere to both internal KPIs and client-driven SLAs; 
• Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice; 
• Contribute to internal process documents to ensure study configurations are consistent and following best practices; 
• Partner with Product & IT teams to identify areas of enhancement across platforms; 
• Support Client Delivery in establishing and maintaining positive client relationships; 
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate;

Profile: 

• Minimum of 1-3 years in the pharmaceutical or CRO industry with contract management related experience preferred; 
• Ability to dissect the key elements of clinical trial financial documents and identify payable activities; 
• Ability to handle high volume in a fast-paced environment; 
• Excellent writing skills; 
• A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required; 
• Must have excellent analytical, organizational, communication, and interpersonal skills; 
• Exceptional time management skills to support shifting priorities and key client deliverables; S
•  trong attention to detail required; 
• Experience with Microsoft Word and Excel required.